A huge amount of love and care goes into designing and making our garments and we want you to love them as much as we do! We thank you for supporting small business in Australia and hope the following makes shopping with us a wonderful experience! For anything not noted, please don't hesitate to get in touch!
If your item doesn't fit, or it's just not what you were after, you can return for an exchange, a refund or a credit note.
We happily accept returns and exchanges on all full-priced items. Sale items can only be returned for exchange or credit note. For any faults, please contact us and we will replace where possible and refund when not.
All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All items must be returned within 14 days of receiving the order.
Returns can be made to us by post (traceable please, we cannot accept any responsibility for missing parcels) or in person at SWOON LIFESTYLE, 109 Auburn Road, Hawthorn 3122. Please note all returns via the store MUST be communicated through us first and are for DROP OFF ONLY. No refunds or credits will be applied in the store.
Refunds will be processed using the same method of payment used to make your purchase. Our credit notes do not expire (same with our gift cards!)